Terms and conditions


The preferred version is French and prevails over any other translation of the terms of use in order to avoid any disparate interpretation between two versions.

Conditions of access to the website

This website belongs to Distributors Flaco inc. (hereinafter referred to as “Flaco”) . Your use of the website is subject to the terms set out below and to all applicable laws. By visiting and using the Flaco website, you are deemed to have accepted each of these terms of use and all related conditions, policies and guidelines. If you disagree with these conditions, please do not use the website.

The website is intended only for adults who have the capacity to contract. Any use of the website and creation of an account by a minor is strictly prohibited. By accessing, using or browsing the website, you represent and warrant that you have reached the age of majority in your place of residence.

You are responsible for protecting your password and all activity on your account, whether or not you have authorized such activities. If you become aware of or reasonably suspect any intrusion, including any theft, loss or unauthorized disclosure or use of your password, you must immediately report it to us by contacting us as provided herein.

Flaco makes no warranty regarding the use of the website and is not responsible for the loss of data. Flaco disclaims all guarantees arising from the misuse of the content of the website. Flaco does not guarantee that the website is available without interruption, error and omission.
These terms and conditions shall prevail over any purchase conditions issued by the customer, contained in any document whatsoever, including by reference to a website or otherwise, regardless of the time of their transmission. The processing of a customer’s order does not constitute acceptance of its terms and conditions and cannot be interpreted as constituting a modification of these terms and conditions.

Product descriptions

Flaco took care to display the colors of the products that appear on our website as accurately as possible. However, as the actual colors you see depend on your monitor, we cannot guarantee that the products you receive will have the colors displayed by your monitor.

Flaco takes care to be as specific as possible about goods and services, including descriptions of products and pictures of products. However, Flaco does not guarantee that the descriptions of the products or any other content appearing on our website are exact or without errors. If a product offered is not as described, please notify our customer service at [email protected].

Intellectual property

You are hereby informed and acknowledge that Flaco is the exclusive owner of all intellectual property rights related to: (a) the website, including any text, photo, image, data, graphic presentations, trademarks, logos and slogans created or used by Flaco, whether registered or not; (b) any tools, hardware and software used to enable the functionality of the website; and (c) the graphic design, user interface and look and feel of the website. Certain texts, photos, plans, maps, images, data, graphic presentations, trademarks, logos and slogans may be the property of third parties.

You are reminded that you are responsible for complying with all laws protecting copyright and intellectual property and that any downloading and / or printing of content from the website is only permitted for strictly personal purposes and for your own risk. You may not edit any page, remove or alter any visible or non-visible identifications, marks, notices or disclaimers, nor reproduce, reuse or repost website content in any form other than as permitted by these conditions, without the prior written consent of Flaco. More specifically, you also agree not to adopt or use any trademarks or any other element of intellectual property likely to create confusion with the intellectual property of Flaco or which would constitute an imitation, nor to seek to invalidate , attack or otherwise call into question the legitimacy of Flaco’s rights in its intellectual property.

Applicable law and election of the domicile

By visiting the Flaco website, you agree that these conditions of use, the website, the use of the website, the sale of any product and any transaction are governed by the laws of the province of Quebec which apply there without regard to the principles of conflict of laws.

In addition to this, you need to know more about it. The customer accepts that any recourse, dispute, claim or other legal measures of any nature whatsoever must be submitted to the competent court of the judicial district of Terrebonne, province of Quebec, whose exclusive jurisdiction he irrevocably recognizes

Revision of terms and conditions

Flaco may at any time revise these conditions and update what is included therein. If we make any changes, we’ll take action to notify you. . Use of the website after these changes means you agree to be bound by them, including any changes made to them. Otherwise, please stop using the Website. Maintaining access to the website is Flaco’s consideration to you.

Severability and completeness of these terms and conditions
If all or part of a clause or a provision of these conditions of use is invalid, illegal, void or for any other reason whatever inapplicable for any reason whatsoever, this provision may be detached and removed from the rest of these conditions of use and will have no effect on the other clauses or provisions and on the validity and enforceability of the other provisions.

These conditions of use and any other legal notice or any other declaration displayed on the website constitute the entire agreement concluded between you and Flaco with regard to the use of the website, in particular its content. and must in no case be interpreted in such a way as to contradict, modify or affect the provisions of these conditions of use.

Privacy and data security

If you purchase through the Flaco website, certain information will be collected in order to be able to deliver the products ordered, to improve our services and to manage the website. See our Privacy Policy for more information.

Notwithstanding the above, you should know that, unfortunately, no data transmission over the Internet can be considered absolutely secure. Therefore, Flaco does not represent and does not guarantee that personal information will not be lost, misused or modified, and it assumes no responsibility for the personal information that you transmit to it, nor with regard to the use or misuse of personal information by you or third parties.


Liability limitations

Flaco will not be responsible for any damage and prejudice of any kind whatsoever, whether direct, indirect, specific or consecutive, and without limiting the generality of the foregoing arising in particular from the use of the Flaco web site, the use of the material, products or services provided and / or created by Flaco of any kind, the impossibility of using them, a delay in delivery or a partial delivery, the extinction of rights or loss of profits, data, exploitation or goodwill, whether these damages are of a contractual, tort or extra-contractual nature, and it is not obliged to grant or grant you compensation or other form of reparation to a third party.

Product safety

The products offered by Flaco present certain inherent safety risks if they are not used, handled, and installed in a proper manner, such as for example a fall or tipping of the product which could cause bruises, fractures and other injuries. The customer is responsible for carefully reading the user guide (which includes safety instructions) as well as the installation guide concerning the product, and also undertakes to comply with the content of all documents provided by Flaco concerning the product. use and product safety instructions.

Regulation and permission

Before any installation of a product supplied by Flaco, make sure that the installation and use of the product comply with the regulations and laws in force, in particular those included in the declarations of co-ownership of residential buildings.

Conditions of sale


The sale prices displayed on the Flaco website are in Canadian dollars. Unless otherwise noted, the prices displayed on the Flaco website do not include applicable federal and provincial sales taxes, customs fees and charges, delivery and handling charges, entry charges and all others fees or taxes may apply. Delivery and handling costs and taxes will be invoiced separately in the order confirmation, as the case may be. You must pay all sales taxes, usage taxes, taxes on products and services, harmonized sales taxes and other taxes and duties related to the order.


Upon purchase, if you are paying by credit card or other payment instruments offered by our payment service providers, you will be directed to an interface to enter your payment information. As the owner of the account, you warrant that you are the holder of the credit card or payment account or that you otherwise have valid authorization to use it. Please pay attention to the details of the transaction up to the total price as the total price may include taxes, delivery charges, for which you are responsible.

When you provide us with a payment instrument, you declare that you have permission to use this instrument during payment. You authorize us to charge the total amount to the payment instrument you have designated.

Flaco may contact the issuer of the payment instrument, law enforcement and may share the details of any payment if Flaco is of the opinion that such action may prevent financial loss or breach of the law.

Returns and exchange

Flaco does not accept returns and makes no exchanges. The products purchased on the Flaco website are strictly firm sales, so they cannot be refunded or returned.

Returns will be made if, and only if, the product sold is defective. All product returns are subject to the prior approval of Flaco, failing which the return may be refused. In the event of a return, Flaco will have the choice to exchange the product sold, repair it or issue a refund. If the product you have is defective, contact customer service at [email protected]. Where applicable, the return delivery costs will be borne by Flaco.

Cancellation of the order

It will not be possible for you to cancel an order when payment is made on the Flaco website, except in cases specifically provided for by law.


Duration of warranty

There is a 1 year basic warranty from the date of purchase of your Flaco.

However, we are confident that our product has been designed to be stronger and more durable than other products of its type on the market. Therefore, if your Flaco develops abnormal usage problems after 1 year and within a reasonable period of time, you can be assured that we will be able to discuss this with you and try to find a solution.

What will Flaco do to correct the problem?

Flaco will examine the product and decide, at its sole discretion, if it is covered under this warranty. If considered covered, Flaco through its own service operations, will then, at its sole discretion, replace it with the same or a comparable product. If the item is no longer sold by Flaco, Flaco will provide an appropriate replacement. It is Flaco that determines, at its sole discretion, what constitutes an appropriate replacement. Before returning the product, you must write to us at the following address [email protected].


  • The pump, the bottle and their components.
  • All the accessories. (vinyl, sign)
  • Damage to the head, screw and threaded holes of the distributor head and tube due to improper use.

This warranty does not cover normal wear and tear, scratches or damage caused by knocks or accidental incidents. Carefully follow the installation instructions and maintenance tips. The warranty does not apply to items stored, assembled, moved or installed incorrectly, improperly used, misused or altered. It also does not cover accidental damage. The Customer acknowledges and agrees that the product warranty and the means provided for in these terms and conditions to honor it constitute the customer’s sole warranty and remedies with respect to the product. In particular, guarantees of merchantability and suitability for a particular use are expressly excluded. Flaco’s liability hereunder is limited to the purchase price of the product.

How to use the distributor

The Flaco dispenser can only be used as a hand sanitizer dispenser. Use the dispenser responsibly to avoid accidents. Despite the attention to detail and the solid construction of the Flaco dispenser, it is not appropriate to move the dispenser while holding it by the head. We suggest moving the dispenser holding the tube firmly with 2 hands. Flaco is not responsible for any deterioration of the product over time, misuse or insufficient maintenance.


Flaco delivers in Quebec and Canada. Delivery restrictions may apply in other jurisdictions, which the customer is responsible to inquire about before placing an order. In the event of a Canada Post strike, delivery will be made by a delivery company such as Fedex or UPS. The delivery costs are the responsibility of the customer. Payment must be made in full and cleared before shipment of the product. Make sure to verify that your shipping address is correct before placing your order and making payment.
In addition to this, you need to know more about it.
Products purchased from Flaco are delivered by a third party delivery company under a delivery contract. Any delivery time mentioned to the customer during the purchase is only indicative and Flaco can not be held responsible for delivery delays or delivery defects arising from circumstances beyond Flaco’s control. Flaco will make every effort to ensure that the delivery goes smoothly.

Impossibility of delivery

Flaco is not responsible for orders that are not received because the address of the recipient you have given is not correct. You must make sure that the delivery address is correct and if there is an error in the address please contact customer service at [email protected].

“Force majeure”

If the performance by Flaco of one of its obligations herein or provided for in the order confirmation is prevented or delayed by a case of force majeure or any other reason beyond Flaco’s control, the delivery date or the performance of any other obligation will then be delayed for the duration of the force majeure event.

Flaco cannot be held responsible for any damage resulting from a case of force majeure.


If you have any questions or comments, please contact our customer service at [email protected] and they will get back to you as soon as possible.