Returns and exchange

For health and safety reasons, Flaco does not accept returns or make exchanges. Products purchased on the Flaco website are firm sales and therefore cannot be refunded or returned.

Returns will be made if, and only if, the product sold is defective. In such a case, Flaco will have the choice of exchanging the product sold, repairing it or making a refund. If the product you have is defective, contact customer service at info@helloflaco.com. In this case, the return delivery costs will be borne by Flaco.

However, we are confident that our product has been designed to be stronger and more durable than other products of its type on the market. Therefore, if your Flaco develops abnormal usage problems after 1 year and within a reasonable period of time, you can be assured that we will be able to discuss this with you and try to find a solution.