Privacy Policy

Respect for your privacy is of the utmost importance for Distributeurs Flaco Inc. (hereinafter “Flaco” or the “Company“), which is responsible for this site. Flaco agrees to maintain the confidentiality of the information it collects and to use it only for the purposes for which it was collected.

The purpose of this privacy policy is to allow customers and users of the Flaco internet site to understand how their information is collected, stored, used and protected. Users will thus be able to know their rights regarding this information.

This privacy policy supplements the terms and conditions which you can also consult on this site.


This policy extends to all personal information collected by Flaco Distributors Inc. on its customers, business partners and other users as mentioned below. This personal information is collected from the website (hereinafter the “Site”) as well as in the context of any other communication initiated with Flaco, by email, by post or otherwise, in relation to the products and services offered. for sale through the Site. This policy does not apply to the personal information of employees, consultants or other individuals linked to Flaco, nor to any information that does not constitute personal information, such as those of an exclusively commercial nature.


We collect personal information with your consent or as permitted or required by applicable law. Your consent may be express or implied, depending on the circumstances and applicable law. Flaco collects certain personal information concerning the people who use the Site, or any person who communicates with the Company, in particular when they make the purchase of products or services offered for sale on the Site, when they benefit from the offers and Company benefits, sign up to receive a notification or newsletter, or participate in a promotional activity. All information likely to directly or indirectly identify a user of the Site (first name, last name, email address, IP address, etc.)
We collect the following personal information:

  • Last name
  • First name
  • Email
  • Address
  • Phone number

When you make an online payment to finalize a purchase, no information related to your credit card or payment account will be collected by Flaco on its servers. Online payment will be processed and administered by third party service providers whose servers are located in Canada or the United States, who will host the personal information collected on their own servers. Your personal information thus collected is therefore subject to the privacy policy of the third party provider in question, which we recommend that you read before using their services.

This information is notably collected and used for the following reasons:

  • Offer products and services
  • Calculate sales taxes
  • Create your account
  • Process transactions made on the Site
  • Allow customers to benefit from available offers
  • Transmit communications about the products and services offered on the Site
  • Improve the content of the Site and help the Company correct any problems relating to it
  • Design, improve or market services and offers tailored to customer needs
  • Order tracking
  • Information / promotional offers
  • Statistics
  • Communicate with you when you contact us and follow up on your requests
  • Website management
  • Comply with any applicable law

Ensure the protection and defense of our rights in the event of litigation
Flaco only uses personal information for the purposes for which it was collected. Flaco’s services are not intended for minors. Also, we do not knowingly collect or process personal information about them. By your use of the Site, you represent and warrant that you have reached the legal age of majority in your place of residence or that you are authorized to use the Website by the holder of parental authority over you
Flaco may, from time to time, send offers, advantages or other communications relating to products or services offered for sale on the Site to persons who have consented to receive such communications, by email, post or otherwise. These communications can sometimes be targeted based on any other information held by the Company that enables it to transmit offers that may be of interest to customers.
Flaco will limit the collection of personal information, both in nature and in volume, to what is necessary for the purposes for which it is collected. We will also ensure that the personal information we hold is accurate, complete and up to date


Your personal information is collected through the following methods:

  • Account opening form
  • Contact form
  • Order form
  • Message sending form
  • By email or phone


The Company may collect information which is not of a personal nature, in particular the type of internet browser or computer system used by users, or the domain name of the website from which they establish the link with the Site.

We collect certain information through log files and cookies. These files allow us to process statistics and information on traffic, facilitate navigation and improve the service for your comfort. Cookies allow the Company to keep certain information about the use of the Site, including the date of the most recent visit, the pages viewed and the files downloaded, if applicable. Cookies allow Flaco to adapt its Site so that it better meets the interests and preferences of users.

a) Description of cookies used by the Site

It mainly concerns the following information:

  • IP adress
  • Operating system
  • Pages visited and requests
  • Connection time and day

The use of such files allows us to achieve the following objectives:

  • Service improvement
  • Creation of personalized consumption profiles
  • Order tracking
  • Statistical analysis
  • The Site contains hyperlinks to external sites, in particular those of social networks allowing you to share your activity on the site.

Cookies from these social networks are therefore likely to be stored on your computer when you use these features. These sites have their own privacy policies and terms and conditions that may differ from our site. We invite you to consult the confidentiality policies and the general conditions of use of these sites. When you leave the Site, the information exchanged is no longer subject to this policy.

b) Opposition to the use of cookies

You can oppose the recording of these cookies by changing the settings in your browser software. Users should refer to their browser’s instructions for this purpose. In the event that you decide to deactivate cookies, you will be able to continue browsing the Site, but its operation may be affected. Any malfunction of the Site caused by this manipulation is not the responsibility of Flaco.


Personal information collected by the Company is not transmitted to any third party and is only processed by it, with the exception of:

  • Its suppliers whose services have been retained in order to perform certain functions on behalf of Flaco (data processing, document management, delivery and shipping services, etc.). The Company takes the necessary measures, by contract or otherwise, to ensure that these third parties process personal information for the sole purposes determined by Flaco;
  • Any entity in the event of a sale, merger or change of control of Flaco in whole or in part, and this only if the parties reach an agreement according to which the collection, use and communication of information is limited to objectives of the business transaction;
  • Any public authority when required by law.
  • All recipients that we deem appropriate in order to exercise or defend ourselves from any legal proceedings.
  • Marketing Agencies.


Responsibility for handling personal information lies with the Customer Service Department, which can be contacted at the following address: [email protected].
The persons responsible for processing personal information are responsible for overseeing compliance with this policy and the applicable law regarding the protection of your personal information.

Flaco undertakes to protect the personal information collected, not to transmit it to third parties without your being informed or otherwise permitted by law, and to respect the purposes for which this information was collected.

Flaco will ensure that it respects the rights of users when collecting and processing their personal information. In the event that the integrity, confidentiality or security of your personal information is compromised, the persons responsible undertake to inform you by any means.


The personal information we collect is kept in a secure environment. People working for us are required to respect the confidentiality of your information.

We are committed to maintaining a high degree of confidentiality by integrating the measures reasonably required with regard to the technological standards in force to ensure the confidentiality of your transactions. However, since no mechanism offers maximum security, there is always an element of risk when using the Internet to transmit personal information, including the risk of interception, loss or modification of your data. Any transmission of personal information by the user is therefore carried out at his own risk. The user accepts that Flaco cannot be held responsible for any breach of confidentiality, piracy, virus, loss or alteration of personal information transmitted or hosted on its systems or those of a third party and declares to waive any claim in this regard, except in cases of gross negligence or willful misconduct on the part of Flaco. Consequently, the user agrees to release Flaco and its officers, directors, related persons and business partners from liability for all damages of any kind, whether direct or indirect, incidental, special or consequential. in connection with the use of his personal information.


Flaco undertakes to confirm the existence, use and communication of your personal information, to give you access to it and to allow you to rectify it if necessary.
As a user, you also have the right to object and erase your personal information.

The right of opposition consists in the possibility offered to users to refuse, when the collection is based on their consent, that their personal information be used for certain purposes mentioned during the collection. Please note that we may be unable to provide you with certain services or access to certain features of the Site if you withdraw or refuse to give us your consent to this policy for the use of your information. personal.

The right of withdrawal, or right to be forgotten, is understood as the choice that a user can make to request that his personal information no longer appear in a consultation, distribution or transmission file. Flaco undertakes to take the necessary measures to ensure that your personal information is erased as soon as you have exercised your right of withdrawal, except in cases where the law allows or requires it to be kept.
To be able to exercise these rights, we invite you to communicate in writing with our personal information processor at the following address: [email protected].


We reserve the unilateral right to make changes to this policy at any time. Such changes will be posted on the Site and will come into effect immediately after posting. We will take reasonable steps to notify you, either by special mention on the Site, a personalized warning, in particular in the context of sending our newsletters, or otherwise.
By continuing to use the Site after we post an update, you consent to our use of your personal information in accordance with the amended policy.


By browsing the site, you confirm that you have read and understood this privacy policy and accept its conditions.


This Policy and your use of the Site are governed by the laws of the province of Quebec and the laws of Canada applicable therein. If your use of the Site should lead to a dispute, it must be resolved according to the laws applicable in the province of Quebec, by a competent court of the judicial district of Terrebonne, province of Quebec, of which you acknowledge the exclusive jurisdiction. irrevocably.